By Alick Nzangaya
One of the country’s financial service providers, Ecobank Malawi Limited, has reiterated its commitment in providing excellent banking services to their customers.
This is according to the bank’s Head of Brand, Marketing & Corporate Communications, Tidzi Chalamba who was speaking after the institution participated in Global customer service week that started on Monday 4th October 2021.
In an interview with Prime Time News, Chalamba said the bank celebrated the week under the theme “It’s all about you” and he said through out the week, the bank expressed appreciation to its customers for entrusting Ecobank with their banking and financial service’s needs.
He then reiterated the bank’s commitment to its customer-centric mantra, which he said places high premium on excellent service delivery to all categories of customers.
“At Ecobank, customers are at the center of everything we do, all our actions start and end with the customer in mind. This week was very important for us, as we took time not only to appreciate our customers; but also reflect on how we can consistently enhance and deliver unparallel and delightful customer experience.
“We will remain committed to continue being well positioned in meeting and surpassing our customers expectations through our seamless and world-class digital products and services,” Chalamba said.
One of the banks customers Tionge, a business owner who was transacting at Ecobank Blantyre branch; expressed joy and excitement towards Ecobank’s products and services.
“I have been banking with Ecobank since 2019 and to be honest I am utterly satisfied with their products and services. Their digital banking offering like the Ecobank Mobile gives me absolute convenience to bank on my own terms whenever, wherever.
“A wide array of Ecobank Mobile features allows me to send money, pay for my bills, shop using Ecobank scan and pay, buy airtime and shop online hence helping me save time to focus on my business,” said Tionge.
Among many activities done during the week, the bank conducted a Guest tellering initiative, where all top executives of the bank moved around various branches of the bank and worked as Tellers and Customer Service staff, meeting and serving customers firsthand.
Ecobank Malawi Ltd. is part of the Ecobank Transnational Incorporated (‘ETI’ or ‘The Group’), the leading independent pan-African banking group which has over 14,000 employees serving about 29 million customers in the consumer, commercial and corporate banking sectors across 33 African countries.
The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth, and asset management.
